Next generation insurance operations: Talking tough about ‘right’ data

Besieged by the hype about the brave new world of Artificial Intelligence (AI) and big data, can the notion of the data value-chain still provide useful insights for those in the C-Suite facing cash hungry divisions clamouring for IT funding to forge new data-driven business designs?

In this article, Ian Herbert and Chris Holland from The School of Economics and Business at Loughborough University ask Kshitij Jain, Head of UK and European Analytics at EXL Service (a NASDAQ listed global provider of analytics and digital transformation services), some tough questions about how a new approach to data management could be adopted to lead business design change through artificial intelligence (AI) in the insurance sector.